Online Store Returns Policy and Return Instructions
Note: International sales are FINAL. No refunds or exchanges once items are shipped out.
We will accept returns for items purchased online subject to the following conditions:
- Items must be returned within 14 days of receipt with the packing slip and/or invoice.
- You are responsible for any costs associated with returning your item to us.
- Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached.
- If you request an exchange, you must pay us any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price. Your exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions.
- If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.
If you wish to return or exchange an item, please e-mail us at StacheHausApparel@gmail.com.